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COVID-19 Updates

The official Chad Wild Clay Merch store is currently operating and accepting orders. We will continue to fulfill orders to countries where deliveries are being accepted. Note that delivery times to most destinations have been affected and we ask for your patience in receiving your order during this challenging time. In some cases, orders are taking 3-4 times longer to arrive than normal.

To accommodate customers during this challenging time we have made temporary changes to select policies to ensure we maintain a high level of service while addressing the considerable challenges caused by COVID-19.

Check this page for future updates. Thanks your for your continued support.

HEALTH & SAFETY
We continue to communicate with our suppliers to keep updated on changes to service and steps being taken to ensure the highest level of safety at all facilities. Our partners are taking measures to continue operating safely including;
  • limiting staff to key full time employees
  • ensuring delivery vehicle operators do not enter distribution facility
  • workers wearing protective gear
  • disinfecting heavily-used machinery twice daily

RETURNS & EXCHANGES
We have extended our return policy beyond our standard 30 day window to ensure customers are able to receive a full refund or exchange for unwanted goods. 

If your return or exchange has been approved and is currently in progress please note that finalizing your refund may take in excess of 60 days to complete. If there are any questions regarding return processing customers are encouraged to contact chadvy@bbtv.com with questions.

If your return has already been sent to us and is awaiting refund payment we ask for your patience as package processing is delayed at most outlets and finalizing returns may take in excess of 60 days. We appreciate the patience and understanding shown during this situation. If you need to request a new return our service team will be happy to assist you. Please contact chadvy@bbtv.com for approval and additional details. 

Customers are encouraged to use their regular postal outlets to send all returns opposed to express couriers such as FedEx, UPS, DHL are experiencing varying delays and processing times are significantly impacted. 

COUNTRY RESTRICTIONS 
Many carriers have imposed temporary holds or limitations on inbound packages. We are working closely with our suppliers to keep this listing updated. 

For a complete list of affected countries click here

Any questions can be delivered to our service team at chadvy@bbtv.com.